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A Complete Physical
Rehabilitation and
Fitness Center

 

252-338-2114

Main Office: 101 Medical Drive
Elizabeth City, North Carolina

5567 N. Croatan Hwy. Kitty Hawk, NC 27949 503 Cypress Ln. Manteo, NC 27954 101 Medical Drive, Elizabeth City, NC 27909 532-C Caratoke Highway, Moyock, NC 27958 115 Loftin Lane, Ahoskie, NC 27910 701 Luke Street, Suite B, Edenton, NC 27932



YOU ARE HERE: FAQS

FAQs and What to Expect

Do I need a referral to come to physical therapy?

What does a physical therapist do?

What types of education/training do Physical Therapists and Physical Therapy Assistants have?

What should I expect on my first visit?

Can I pre-register online?

What should I bring to my first appointment?

What should I wear to my appointments?

How long will each visit last?

Can I ask my doctor to refer me to therapy if I think I need therapy?

Does CRI participate with my insurance?

How much will my co-pay be for each visit?

What type of payment do you accept?

What type of exercise equipment is at your facility?

How long will it take for me to feel better and get back to my normal activities?

How often do I need to come to physical therapy?

Why such an emphasis on education and self-management?

Should I expect Physical Therapy to be painful?

How do I continue to make “gains” in-between my Physical Therapy appointments?

Do you offer programs for me once I’m better?

How do I start my fitness program?

Do you know my Doctor?


 

Do I need a referral to come to physical therapy?

The State of North Carolina is one of forty-seven states in the country who do not require a referral from a physician to receive a physical therapy evaluation or treatment. There are some exceptions; Medicare requires a referral be obtained prior to receiving physical therapy services. This referral may come from a medical doctor, physician’s assistant, or clinical nurse practitioner. Some insurance companies require a referral to provide insurance coverage. Please contact your insurance company to see whether or not a referral is required.

North Carolina Blue Cross Blue Shield does NOT require a referral for physical therapy.

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What does a physical therapist do?

Physical therapists are trained experts in evaluation and treatment of neuromusculo-skeletal dysfunction.  Many of you are familiar with physical therapists helping people with orthopedic problems back and knee pain or surgeries to reduce pain and restore function.  Many are also aware that physical therapists treat patients that have had strokes, Parkinson’s Disease, or amputations to restore them to the maximum level of function in their homes and communities.  Physical therapists treat movement dysfunctions after performing a comprehensive analysis of movement during your evaluation.  A large part of the physical therapy program is directed at preventing injuries and even surgery.  Physical therapists work as consultants in industrial screening settings to improve the workplace function and reduce the risk of injuries.  Therapists also provide special services to athletic programs such as screening for potential injuries and problems and instituting preventive exercise programs.  Sports therapy programs are specifically designed for athletes of all ages and ability levels including the weekend warrior. Physical therapists are experts in movement analysis and are able to identify joint dysfunction, tissue limitations, muscular imbalances, and structural pathologies. Physical therapists use a variety of treatment methods to cause changes in tissue and movement patterns to restore function. Physical Therapists work in many areas involving overall health and wellness. In any situations where you need your body to move and function at it’s best, a physical therapist can help!

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What types of education/training do Physical Therapists and Physical Therapy Assistants have?

 

Physical Therapists are licensed health care professionals. Physical Therapists have graduated from an accredited post-baccalaureate program and have passed their state board exam to achieve a license to practice physical therapy. Depending on the university, the physical therapy program is either a masters or doctorate level degree.

Accredited programs provide extensive training in anatomy, physiology, biomechanics, neurological sciences, disease and injury patholophysiology in addition to skilled therapeutic treatment application. Physical Therapists attend continuing education courses to stay up to date on the most current and advance treatment protocols and latest medical developments and treatment approaches.

Physical Therapy Assistants have graduated from an accredited program and passes a state board exam to receive their license for practicing as a physical therapy assistant. Physical therapy assistants receive an associate degree at graduation and complete continuing educations each year.

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What should I expect on my first visit?

On your first visit your therapist will perform a thorough evaluation.  This evaluation will involve a history as well as certain tests and measurements including postural and movement analysis.  If appropriate, balance will be assessed, as well as hands-on palpitation to determine muscular and joint involvement.  Following your evaluation the therapist will discuss the treatment plan with you, and it is quite possible you will start your treatment during this first session as well as being educated about your condition.  

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Can I pre-register online?

 We understand that your time is valuable. To save time at your first appointment, please download the patient forms and fill each form out. Being prepared with the completed forms, your picture ID and insurance cards will save you time.


Patient Data Form

Notice of Patient Information Practices

Health History

Authorization and Consent to Treat

Payment Policy

Only patients filing Medicare need to fill this form out.
Medicare Secondary Payer Questionnaire

 

What should I bring to my first appointment?

  • Unless you have previously filled out our new patient forms, you will need to arrive 10-15 minutes early to fill out our paperwork.
  • Your insurance card
  • Picture ID
  • Prescription for therapy
  • List of all medications you are taking
  • You should wear or bring your glasses and hearing aids.
  • If you have had any tests please bring the results/reports (i.e. X-ray, MRI CT scan, EMG/NCV).
  • In the case of an automobile accident or worker’s compensation claim, please bring any contact names, phone numbers and your claim number.

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What should I wear to my appointments?

Dress comfortably. Please wear loose, relaxed clothes that you can exercise in. If needed, we will provide a hospital gown for assessment and treatment.

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How long will each visit last?

Each visit is typically about 1 hour; however, the duration of your treatment will depend on the type of problem we are treating and your response to therapy. If you have time constraints due to work or other appointments, please let your treating therapist know and we will do everything we can to accommodate your schedule.

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Can I ask my doctor to refer me to therapy if I think I need therapy?

Most definitely.  If you have a concern or problem that you think may be helped by therapy, ask your doctor, or you can feel free to give us a call to discuss your situation with us.  More than likely we know your medical doctor as we have been in this area for over 30 years, and we will be happy to follow up with your doctor for you.

You can also download this referral form and take it to your doctor and request a referral to physical therapy.

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Does CRI participate with my insurance?

We participate in most insurance plans.  We recommend you contact your insurance provider to check therapy benefits. If you have specific questions you can call our office location closest to you; we will be happy to assist you in answering any questions you have and determining your coverage based on your individual policy. The vast majority of insurance plans cover physical therapy services; some insurance policies may require a referral in order to cover services.

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How much will my co-pay be for each visit?

Your co-pay will depend on the type of insurance you carry. We will confirm your benefits once you provide your insurance information and we will advise you of what your benefits for physical therapy include as well as your co-pay or co-insurance.

 

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What type of payment do you accept?

We accept cash, check and credit card (Master card, Visa, American Express, Discover) payments. If you have financial hardship, we can discuss a payment plan option as well.

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What type of exercise equipment is at your facility?

All of our facilities have treadmills, bikes, recumbent steppers, stair steppers, and a variety of weight machines and free weights for a total body workout. Many offices also have a variety of other equipment for training and exercise, please ask at the office you would like to attend to determine what equipment they have.

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How long will it take for me to feel better and get back to my normal activities?

There is no simple, one answer to this question. Each person and each injury is unique; therefore, there are many variables which can affect the length of time it takes to fully recover. After your initial evaluation, your therapist will work closely with you to set a plan of care (a road map for your recovery) with realistic goals and expectations.

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How often do I need to come to physical therapy?

The frequency of your sessions depends on your specific situations and needs. How often you will need to come to physical therapy will be determined at your initial evaluation and your physical therapist will discuss your frequency with you. 

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Why such an emphasis on education and self-management?

Our ultimate goal is to help you get and stay as active as possible. Staying active allows you to remain as independent as possible for as long as possible. Being knowledgeable about your condition, prognosis and management strategies empowers you to be able to maintain the best quality of life possible with the fewest symptoms possible. The end goal as you are nearing discharge is to ensure you have the knowledge and tools to maintain the gains you made in rehab and protect your body from re-injury.

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Should I expect Physical Therapy to be painful?

No. You should expect the typically response of light soreness, or a feeling that the treatment are is being “worked” or getting “tired”. There are very few diagnosis treated in Physical Therapy that should cause pain. As you restore mobility and strength, your pain levels may fluctuate; this is a normal response as you are changing how your body moves. Good communications with your therapist will help to minimize and discomfort. If you are concerned about pain, please discuss your concerns with your therapist and we will discuss your specific prognosis and expectation with you. 

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How do I continue to make “gains” in-between my Physical Therapy appointments?

You are the MOST important part of your rehabilitation. You will be given a home exercise program to complete; these exercises are prescribed to help you make optimal gains during and between your physical therapy sessions. A home exercise program augments the treatments during your physical therapy sessions and helps you to maintain the gains you make during each exercise. It is important that you follow the directions you are provided with for the home exercise program to recover as quickly as possible. If you have any questions about your home exercise program please ask your therapist and clarify any questions or concerns you may have.

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Do you offer programs for me once I’m better?

Yes, each of our offices offers the fitness center once you have completed your therapy. You cannot become a fitness member until you have completed your therapy. 

For more information about our fitness center, please visit the fitness center page.

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How do I start my fitness program?

Call any of our seven offices to set up an appointment.  Let them know you want to start as a new fitness client.  We will have our staff orient you to the equipment.  After the first time you can come in during regular office hours any day of the week. 

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Do you know my Doctor?

We know many of the local and semi-local doctors. We are always in close communication with your doctor through frequent progress notes and phone calls. Please make sure you keep us informed of when you plan to return to your doctor for a follow up. We will make sure your doctor is up to date on any progress or activity in physical therapy so they are prepared for your visit. 

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   What Our Patients Say

My therapist was very personable and professional. He was easy to trust and it was easy to listen to his advice. I am extremely pleased with my results!

Gary G  
  
   What Our Patients Say

I was very pleased with EVERYONE that worked with me, and I never had to sit and wait to be called back – even when I was early! I never felt rushed and never patronized or “babied”.

Wendy C.  
  
   What Our Patients Say

Thank you so much for the help with my sprained ankle! The staff at CRI was very knowledgeable, caring, and efficient. The therapy I received at CRI made a vast difference in my ability to walk normally. I am now able to walk and go up and down the stairs without pain!

Shelly D  
  
   What Our Patients Say

My back pain is completely gone! I had a wonderful experience with the staff at CRI! My therapist was so informative about my condition and took the time to make sure I understood what was happening with my body and how each treatment was working to help my recovery!

JoAnn M  
  
   What Our Patients Say

The staff is caring, courteous and always willing to make the effort to ensure you understand the purpose behind every exercise. My condition has improved tremendously. Thank you!

Amy A.  
  
   What Our Patients Say

My therapist was very sweet and friendly with everyone who came through the door. The level of care I received from her far exceeded my expectations of physical therapy!

Kelly N  
  
   What Our Patients Say

The facility has very good equipment and the equipment is in excellent condition. Everyone is very friendly and helpful. The therapists are all excellent and very attentive.  I was very satisfied. We are very fortunate to have such a nice rehab center!

Barbara B  
  
   What Our Patients Say

Everyone was a very friendly, caring, and knew what they were doing. I would always come back!

Ursula K  
  
   What Our Patients Say

My therapist was very informative; he took the time to explain about why procedures were set to enhance, as quickly as possible, my recovery. The entire staff was great; it was a confortable place to go for therapy due to the staff’s mannerisms and the fact that anyone of them could and did participate as needed with my regimen.

Debra F  
  
   What Our Patients Say

The warm and friendly atmosphere at CRI made me so comfortable throughout my rehab. The therapists were so attentive during each session! Each new exercise is encouraging! I would highly recommend this facility highly to anyone who needs therapy!

Steve O  
  
   What Our Patients Say

I had a great experience at CRI! My therapist honed right in on my problem and educated me about what I needed to do to get better and get back to completing in races!

Joel B  
  
   What Our Patients Say

I am very pleased and thankful to have been with caring, kind, gentle, efficient and helpful therapists. I wish I could be under their care indefinitely.

Caroline W.  
  
   What Our Patients Say

All of the therapists were great; they got me back on track after so much suffering!

Sandra E  
  
   What Our Patients Say

Each staff member was outstanding. The program my therapist provided was spot on and each assistant followed wonderfully. I can’t thank CRI enough!

Mary H  
  
   What Our Patients Say

The whole office and PT team was fantastic! I always felt like I was the only patient! The one on one was wonderful!

Debra R  
  
   What Our Patients Say

My therapist’s patience and positive attitude helped me immensely throughout my rehab! The post-op process can be difficult and frustrating. The entire staff at CRI was encouraging and supportive! Despite setbacks, I was able to reach my goals thanks to the knowledge and skill of my therapist. The expertise she demonstrated with my rehab program made me feel comfortable in her capable hands. I was able to put complete confidence in her to help with my recovery!  Thank you all for the wonderful service you offer this community.

Bill B  
  
   What Our Patients Say

My therapist was a true professional throughout my entire rehab process! The entire staff was so dedicated to ensure my speedy recovery. My therapist went above and beyond all of my expectations and treated my recovery as if it were his own.

John L  
  
   What Our Patients Say

I Think the therapy was exceptional – everyone is very considerate and caring, and most importantly, knowledgeable.

Joyce S.  
  
   What Our Patients Say

PT at CRI provided me with the best results! I have tried chiropractic, pills, injections etc. My therapist was able to specify the problem and provide me with a logical plan to reduce my pain and help me to avoid surgery. I was scared that I would never feel normal again! After completing my rehab, I have not had any stiffness or tightness in my back! I have gained so much strength and feel better than I have in years! The progress I have achieved has made me so motivated to keep up with my stretching exercises so I can always feel this great!

Peggy C  
  
   What Our Patients Say

Thanks for doing a excellent job! I’m walking without assistance – what a relief! Thanks!! Thanks!! Without your help, I wouldn’t be where I am today in using my ankle!

Janice D  
  
   What Our Patients Say

The PTs and PTAs are excellent & very professional. I have been to other PTs and this one is far superior. I’m very satisfied with my overall experience & results. The only way I know to improve is to add a Chinese Buffet in the waiting room.

Michael P  
  
   What Our Patients Say

The staff was helpful, friendly, and professional at all times! CRI has a staff to be proud of; they all perform their job well!

Elizabeth C  
  


CRI Elizabeth City
101 Medical Drive
Elizabeth City, NC 27909
Phone: 252-338-2114
Click for Directions

CRI Ahoskie
115 Loftin Lane
Ahoskie, NC 27910
Phone: 252-209-0901
Click for Directions

CRI Edenton
701 Luke Street, Suite B
Edenton, NC 27932
Phone: 252-482-7939
Click for Directions

CRI Kitty Hawk
5567 N. Croatan Hwy.
Kitty Hawk, NC 27949
Phone: 252-261-1556
Click for Directions

CRI Manteo
503 Cypress Ln.
Manteo, NC 27954
Phone: 252-473-9633
Click for Directions

CRI Moyock
532-C Caratoke Highway
Moyock, NC 27958
Phone: 252-435-6046
Click for Directions

 

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